IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our team in East London. In this role, you will be responsible for diagnosing hardware and software issues, providing support to our users, and maintaining IT infrastructure. The ideal candidate will have hands-on experience in troubleshooting and a passion for technology.

Responsibilities

• Manage user accounts and permissions within systems.
• Provide technical support during software and hardware upgrades.
• Evaluate and recommend new IT tools and technologies.
• Liaise with external IT service providers for additional support.
• Analyze IT service performance metrics and suggest improvements.
• Enhance user training and support resources as needed.

Requirements

Education

• Diploma or degree in Computer Science or IT
• Relevant industry certifications (e.g. CompTIA A+, Network+)

Experience

• 3+ years in an IT support role

Technical Skills

• Remote support tools
• VoIP systems

Soft Skills

• Problem-solving
• Teamwork

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience in a helpdesk environment: Hands-on experience working in a support/technical helpdesk role.
• Proficiency in Linux or Mac OS: Experience working with Linux servers or Mac OS systems.

Benefits

• Comprehensive medical aid and retirement plan
• Flexible working hours
• Training programs for skills development
• Friendly and supportive team environment

Company Culture

• Support and Development: We invest in our employees' professional growth and provide opportunities for training and advancement.
• Community Involvement: Our organization encourages participation in community service and gives back to society.
• Work-life Balance: We promote a healthy work-life balance and flexible working arrangements for all employees.