IT Support Technician

Job Description

As an IT Support Technician, your day-to-day tasks will include diagnosing and resolving hardware/software conflicts, setting up new equipment, and assisting users with technical inquiries. Strong communication and patience are key attributes for success in this dynamic position.

Responsibilities

• Provide technical support and troubleshooting for IT-related issues.
• Monitor and manage support tickets to ensure timely resolution.
• Educate users on best practices for IT usage and security.
• Assist in hardware and software rollouts.
• Participate in IT projects and implementations.
• Maintain inventory of IT assets and equipment.
• Create training materials and user guides.
• Engage in continuous learning to stay updated on IT trends.

Requirements

Education

• Certification in IT Support or related field

Experience

• 1+ years of experience in a similar role is an advantage

Technical Skills

• Office 365 administration
• Active Directory

Soft Skills

• Teamwork

Languages

• English: Fluent
• Xhosa: Basic

Advantageous

• Experience with remote desktop tools: Familiarity with software like TeamViewer or AnyDesk for remote troubleshooting.
• Basic knowledge of programming/scripting: Understanding of scripting languages for automating tasks will be a plus.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunity for professional development
• Flexible working hours

Company Culture

• Supportive Environment: Our team is committed to providing a supportive environment that fosters growth and learning.
• Community Engagement: We actively participate in community outreach and support local initiatives.
• Innovative Thinking: We encourage innovative ideas and solutions that enhance our services.