Online Store Manager

Job Description

We are looking for an Online Store Manager to oversee our Johannesburg operations. The ideal candidate will possess strong leadership skills and a passion for e-commerce. You will be responsible for enhancing the customer shopping experience, managing inventory, and driving sales growth.

Responsibilities

• Direct the day-to-day activities of the online store.
• Ensure high-quality listings that drive conversions.
• Utilize analytics tools to track KPIs and performance metrics.
• Create promotional strategies to boost seasonal sales.
• Collaborate with marketing to align online strategies.
• Review competitor offerings and adjust pricing accordingly.
• Monitor customer feedback to improve service quality.
• Drive initiatives to increase customer retention and loyalty.

Requirements

Education

• Master’s degree in Business or Marketing
• E-commerce specialization is preferred

Experience

• 5+ years of experience in e-commerce management roles

Technical Skills

• SEO Tools
• Customer Relationship Management

Soft Skills

• Strategic Thinking
• Adaptability

Certifications

• Certified Digital Marketing Professional
• Shopify Expert Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Knowledge of logistics and shipping processes: Experience in managing logistics for efficient order fulfillment.
• Familiarity with mobile commerce: Understanding of trends and strategies for mobile selling.

Benefits

• Comprehensive health insurance
• Retirement savings plan
• Flexible working hours
• Team building activities and outings

Company Culture

• Growth Mindset: We value continuous learning and personal development.
• Integrity: Honesty and transparency are core to our operations and company values.
• Fun: We believe in maintaining a fun and engaging work environment.