IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. Your responsibilities will include providing technical support, conducting system updates, and ensuring the smooth operation of our networks. If you are a proactive individual with a knack for resolving technical issues, we want to hear from you.

Responsibilities

• Handle user account management and IT asset inventory.
• Support telephony systems, ensuring functionality and troubleshooting issues.
• Conduct training for new software and tools as necessary.
• Participate in the evaluation of new IT tools and solutions.
• Document and track IT issues to enhance customer support.

Requirements

Education

• Diploma or Degree in IT or a related field

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Windows Operating Systems
• Networking Concepts
• Active Directory

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL framework: Familiarity with ITIL best practices for IT service management.
• Knowledge of cybersecurity principles: Understanding of fundamental cybersecurity concepts and practices.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness benefits.
• Flexibility regarding working hours.
• Opportunities for career advancement.

Company Culture

• Team-Oriented Environment: We promote collaboration and teamwork, ensuring every voice is heard.
• Commitment to Innovation: We value innovative ideas and encourage our team to think creatively.
• Supportive Workplace: Tech Innovations Inc. fosters a supportive culture where employees feel valued and empowered.