IT Helpdesk Technician

Job Description

We're on the lookout for a dedicated IT Helpdesk Technician in Port Elizabeth to provide exceptional support to our users. Your responsibilities will include responding to support queries, fixing issues, and enhancing user experience with our IT systems. If you're passionate about technology and enjoy customer interaction, apply today!

Responsibilities

• Answer user queries regarding computer systems and software usage.
• Perform diagnostics and troubleshooting for technical problems.
• Assist in the setup and configurations of user accounts and permissions.
• Interface with third-party vendors for hardware repairs.
• Ensure compliance with IT policies and security protocols.
• Assist in maintaining an up-to-date knowledge database.
• Work collaboratively to improve overall IT service delivery.

Requirements

Education

• National Certificate in IT or related field
• Higher Certificate in IT is an advantage

Experience

• 3+ years of experience in helpdesk or technical support roles

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Teamwork
• Adaptability

Certifications

• ITIL Foundation
• Microsoft Certified: Windows 10

Languages

• English: Fluent

Advantageous

• Knowledge of virtualization technologies: Experience with tools like VMware or Hyper-V.
• Understanding of cybersecurity principles: Knowledge of IT security best practices.

Benefits

• Comprehensive benefits package
• Flexible work hours
• Employee assistance programs
• Support for further education

Company Culture

• Innovation: We're committed to continuous improvement and introducing innovative solutions.
• Community Engagement: We actively support community initiatives and encourage employee volunteering.
• Work-Life Balance: We promote a healthy work-life balance through flexible work arrangements.