IT Support Technician

Job Description

Join Tech Innovations Inc. as an IT Support Technician, where your expertise will support our internal teams in managing and troubleshooting IT systems. This role requires a hands-on approach to technical issues with an emphasis on providing excellent customer service.

Responsibilities

• Manage IT helpdesk inquiries and ensure timely resolution.
• Troubleshoot connectivity issues for users.
• Perform regular system maintenance and updates.
• Assist in the deployment of new software and hardware.
• Participate in IT projects as required.
• Ensure compliance with IT security policies.
• Support the setup of conference room technology.
• Collaborate with senior IT staff on complex support issues.

Requirements

Education

• Diploma in Information Technology
• Degree in a related field is preferred

Experience

• 3+ years of experience in a tech support role

Technical Skills

• Linux
• Remote Support Tools

Soft Skills

• Customer service
• Teamwork

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud-based services such as AWS or Azure.
• Basic scripting knowledge: Experience with scripting languages such as Python or PowerShell is beneficial.

Benefits

• Health insurance with additional coverage options
• Retirement savings plan
• Paid time off and public holidays
• Access to training and certification programs

Company Culture

• Work-life balance: We prioritize work-life balance to ensure our employees' well-being.
• Continuous learning: We support ongoing professional development to enhance skills and career growth.
• Community involvement: We engage in community projects and encourage employee volunteering.