IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in our organization's IT department, helping to resolve technical issues while providing exceptional support to our users. You will be responsible for troubleshooting hardware and software problems, offering guidance on IT issues, and ensuring that all systems operate smoothly. Your technical expertise and problem-solving skills will make a significant difference in our workforce's productivity.

Responsibilities

• Deliver excellent customer service and support to users on all IT-related queries.
• Set up and configure new systems, ensuring all software is installed correctly.
• Perform routine maintenance and updates on systems to ensure optimal performance.
• Troubleshoot and diagnose hardware failures and arrange repairs when necessary.
• Provide users with clear instructions on resolving common IT problems.
• Assist with network setup and maintenance, ensuring connectivity for all staff.
• Document and maintain troubleshooting procedures and technical solutions.

Advantageous

• Experience with VoIP systems: Knowledge of Voice over Internet Protocol systems and troubleshooting.
• Knowledge of ITIL best practices: Understanding ITIL framework for improving IT service management.

Benefits

• Medical aid contributions
• Annual performance bonuses
• Training and professional development opportunities
• Flexible working hours

Company Culture

• Supportive Environment: We believe in fostering a collaborative and positive working environment that attracts top talent.
• Career Development: We invest in our employees' professional growth with continuous training and support.
• Innovation: Encouraging creative solutions and innovative approaches in IT support is what drives us.