IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in our organization's IT department, helping to resolve technical issues while providing exceptional support to our users. You will be responsible for troubleshooting hardware and software problems, offering guidance on IT issues, and ensuring that all systems operate smoothly. Your technical expertise and problem-solving skills will make a significant difference in our workforce's productivity.

Responsibilities

• Provide first-level technical support to users and troubleshoot hardware and software issues.
• Assist with the installation and configuration of computer systems and applications.
• Monitor and maintain the IT infrastructure, ensuring all systems are operational.
• Respond to helpdesk tickets promptly and efficiently.
• Maintain records of inquiries, issues, and resolutions in ticketing system.
• Conduct training sessions for staff on new technologies and software updates.
• Assist in the management of IT inventory and procurement.
• Collaborate with other technical teams to resolve complex IT issues.

Benefits

• Medical aid contributions
• Annual performance bonuses
• Training and professional development opportunities
• Flexible working hours

Company Culture

• Supportive Environment: We believe in fostering a collaborative and positive working environment that attracts top talent.
• Career Development: We invest in our employees' professional growth with continuous training and support.
• Innovation: Encouraging creative solutions and innovative approaches in IT support is what drives us.