IT Support Technician

Job Description

As an IT Support Technician in Cape Town, you will be responsible for providing comprehensive IT support to our users, ensuring that all equipment, software, and network systems function efficiently. Your role will involve troubleshooting, resolving technical issues, and assisting with the installation of new systems. This position is crucial for maintaining optimal IT operations within the organization.

Responsibilities

• Assist with the installation of network cables and equipment.
• Coordinate with different departments to identify IT needs.
• Ensure smooth operation of all IT systems and networks.
• Document all support activities and resolutions.
• Help manage inventory of IT-related supplies.

Requirements

Education

• Bachelor’s degree in Computer Science or IT-related field

Experience

• 3+ years in an IT support role

Technical Skills

• VoIP Configuration
• IT Security

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with Virtualization Tools: Hands-on knowledge of virtualization software like VMware or Hyper-V.
• Technical Documentation Skills: Ability to create and maintain clear technical documentation.

Benefits

• Comprehensive health benefits
• Employee wellness programs
• Access to learning and development resources
• Work-from-home options

Company Culture

• Inclusivity: We celebrate diversity and strive for inclusivity in our workplace.
• Work-Life Balance: We promote a healthy work-life balance and well-being for all staff.