IT Support Technician

Job Description

We are in search of a dedicated IT Support Technician to strengthen our support team in Bloemfontein. You will be responsible for diagnosing and resolving hardware and software issues, ensuring optimal performance and user satisfaction.

Responsibilities

• Respond promptly to service requests and incidents reported by users.
• Assist in maintaining the network infrastructure and server performance.
• Conduct routine system checks and ensure backups are completed.
• Provide training and support to staff on software applications.
• Evaluate user needs and work on projects to enhance IT services.

Advantageous

• Experience with remote support tools: Knowledge of tools like TeamViewer or AnyDesk for remote troubleshooting.
• Basic programming knowledge: Understanding of scripting languages such as Python or PowerShell.

Benefits

• Comprehensive medical and dental coverage
• Retirement savings plan with company match
• Opportunities for career advancement
• Work-life balance initiatives

Company Culture

• Innovation: We prioritize creative thinking and problem-solving to deliver the best IT solutions to our clients.
• Work-Life Balance: We understand the importance of balancing professional and personal life for our employees.
• Employee Recognition: Achievements of our staff are celebrated, fostering motivation and loyalty.