IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to support our employees with their technology needs. The role involves diagnosing hardware/software faults, maintaining technical documentation, and working closely with team leads to improve systems and processes. As the first line of technical support, your role is pivotal in upholding our company’s operational efficiency.

Responsibilities

• Provide first-line support for hardware and software issues.
• Troubleshoot network connectivity issues and provide solutions.
• Assist users with software installations and upgrades.
• Maintain and repair IT equipment, including computers and printers.
• Document reported issues and the solutions provided.
• Train users on new systems and technologies.
• Assist with the management of IT inventory and resources.
• Collaborate with other technical staff to enhance IT system efficiency.
• Monitor and maintain backups of critical data.
• Evaluate IT systems and recommend improvements as needed.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in IT support or relevant field

Technical Skills

• Windows and Linux Operating Systems
• Networking Protocols
• Help Desk Software
• Telecom Systems

Soft Skills

• Communication Skills
• Problem-solving
• Customer Service Orientation

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with Active Directory: Familiarity with user management in Active Directory environments.
• Knowledge of Cybersecurity Principles: Understanding of IT security principles and practices.

Benefits

• Medical Aid and benefits
• Annual Leave and Sick Leave
• Flexible working hours
• Opportunity for professional growth and development

Company Culture

• Supportive Environment: We pride ourselves on a culture that encourages teamwork and support among colleagues.
• Growth and Development: We encourage continuous learning and offer opportunities for certifications and training.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive workforce that represents the communities we serve.