IT Support Technician

Job Description

We are actively seeking an experienced IT Support Technician to provide comprehensive technical support to our dynamic team in Bloemfontein. The ideal candidate will manage hardware and software issues, ensure timely resolutions, and maintain systems to enhance productivity.

Responsibilities

• Act as a point of contact for IT-related inquiries.
• Perform regular system updates and maintenance.
• Conduct periodic reviews of IT systems and improve processes.
• Ensure compliance with data protection regulations.
• Assist in developing IT policies and procedures.

Requirements

Education

• Diploma in IT or a related field
• Bachelor's degree preferred

Experience

• 2+ years of experience in technical support

Technical Skills

• Linux Operating Systems
• ITIL Framework

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Familiarity with cybersecurity: Basic knowledge of security protocols and practices.
• Scripting skills: Experience with scripting languages like Python or PowerShell.

Benefits

• Health, dental, and vision coverage
• Performance bonuses based on company success
• Work-from-home options for certain roles
• Employee recognition programs

Company Culture

• Continuous Improvement: We focus on learning and improvement in every aspect of our work.
• Inclusivity: We value diversity and encourage applicants from all backgrounds.
• Community Engagement: We strive to have a positive impact on our local community.