Technical Writer

Job Description

We are seeking a skilled Technical Writer to join our team in Pretoria. The ideal candidate will have a passion for transforming complex information into clear and engaging documentation that enhances user understanding. You will collaborate with engineers and product managers to create highly usable content and provide crucial input on product development.

Responsibilities

• Draft and edit user guides, FAQs, and standard operating procedures.
• Ensure all documentation is kept up to date in accordance with product revisions.
• Gather feedback from users to enhance document quality and usability.
• Participate in product development meetings to stay informed of new features.
• Create and oversee documentation projects from start to finish.

Requirements

Education

• Bachelor's degree in a technical field such as Computer Science
• Master's degree is an advantage

Experience

• 3-5 years in technical writing or documentation management

Technical Skills

• Content Management Systems
• Software Development Knowledge

Soft Skills

• Team Work
• Analytical Skills

Certifications

• Technical Communication Certification

Languages

• English: Fluent

Advantageous

• Familiarity with API documentation: Experience writing documentation for APIs and software integrations.
• Knowledge of industry standards: Understanding of documentation standards like ISO or other technical writing guidelines.

Benefits

• Comprehensive health insurance plans
• Paid time off and holidays
• Access to training and certification programs
• Supportive company culture

Company Culture

• Growth Mindset: We promote personal and professional growth through continuous learning and development.
• Community Engagement: We engage with our local community and support initiatives that make a positive impact.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for the well-being of our employees.