Help Desk Analyst

Job Description

As a Help Desk Analyst, you'll play a crucial role in our operations by ensuring user support and satisfaction. You will handle incoming requests, manage tickets, and work collaboratively with IT teams to maintain and improve our systems. If you're passionate about technology and customer service, we want to hear from you!

Responsibilities

• Respond to inquiries by phone, email, and in person in a professional manner.
• Monitor user requests and provide updates regularly.
• Coordinate with external vendors for service support when necessary.
• Document and track issues within the ticketing software.
• Help users with remote access and setup configurations.
• Provide feedback on system improvements and user requests.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or help desk environment

Technical Skills

• Windows OS
• Networking
• Remote Desktop Software
• Office Software Suite

Soft Skills

• Communication Skills
• Problem Solving

Certifications

• CompTIA A+ Certification
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Microsoft Certified: Azure Fundamentals: Basic understanding of cloud concepts and Azure services.
• Experience with ticketing software: Familiarity with help desk ticketing systems like Zendesk or Jira.

Benefits

• Competitive salary and performance bonuses.
• Medical and dental aid.
• Paid time off and public holidays.
• Continuous training and professional development.

Company Culture

• Teamwork: We believe in a team-first approach, ensuring that everyone's contributions are valued and recognized.
• Innovation: We encourage creative problem-solving and out-of-the-box thinking.
• Professional Growth: We are committed to fostering the development of our staff through continuous training and support.