Technical Support Specialist

Job Description

We are seeking a dedicated Technical Support Specialist to join our dynamic IT support team in Johannesburg. As a crucial member of our team, you will provide top-tier support to our clients, troubleshooting issues, and ensuring seamless technology operation.

Responsibilities

• Provide first-level support for software and hardware problems.
• Assist with the setup and configuration of user accounts.
• Educate users on available resources and tools for troubleshooting.
• Track and analyze support trends to identify training needs.
• Contribute to continuous improvement initiatives for the support team.
• Act as a liaison between customers and technical teams.

Requirements

Education

• Relevant IT certifications (CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2+ years of customer service experience

Technical Skills

• Remote Support Tools
• Database Management

Soft Skills

• Customer Service
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with cloud services (AWS, Azure): Hands-on experience with major cloud service platforms.
• Scripting knowledge (Python, Shell): Ability to automate tasks using scripting languages.

Benefits

• Comprehensive medical aid coverage
• Performance bonuses and recognition programs
• Flexible work hours and vacation policy
• Team-building activities and events

Company Culture

• Diversity: We value diversity and promote inclusion within our workplace.
• Work-Life Balance: We strive to create a balanced work environment that respects personal time.
• Community Engagement: We actively participate in community service and charitable events.