IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to join our dynamic team in Cape Town. In this role, you will be responsible for troubleshooting and resolving IT issues, assisting users with hardware and software problems, and managing IT support tickets. Ideal candidates will have a solid understanding of IT systems and a passion for helping others.

Responsibilities

• Diagnose and resolve technical issues related to computer systems and software.
• Ensure all IT requests are logged and tracked in the ticketing system.
• Conduct regular training sessions for staff on IT best practices.
• Assist with the deployment of new software and hardware solutions.
• Contribute to IT strategy and project planning.
• Monitor the performance of IT systems and identify areas for improvement.
• Support cloud-based applications and services.
• Work with third-party vendors for equipment repairs and support.

Requirements

Education

• Degree in Computer Science or related field

Experience

• 3+ years experience in technical support roles

Technical Skills

• Remote Support
• ITIL Foundations

Soft Skills

• Analytical Skills
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems.: Familiarity with systems like Jira or ServiceNow.
• Project Management Skills: Ability to assist in managing IT projects.

Benefits

• Health insurance and retirement plan
• Work-from-home options available
• Access to training and certification programs
• Paid time off and holidays

Company Culture

• Diversity and Inclusion: We celebrate diversity and strive for an inclusive workplace.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.
• Respect and Integrity: We value respect and integrity in all our interactions.