General IT Technician

Job Description

Are you an IT enthusiast looking for a dynamic role? As a General IT Technician, you will be pivotal in maintaining our IT infrastructure, solving technical problems, and supporting our team in their daily operations. Your role will ensure everything runs smoothly, allowing us to focus on delivering top-notch services to our clients. If you have a proactive approach and a desire to learn, apply today!

Responsibilities

• Assist in the rollout of new systems and infrastructure.
• Help create user-friendly documentation and support guides.
• Engage in training sessions to help staff understand IT systems.
• Participate in IT projects as required.
• Monitor and improve the effectiveness of IT processes.
• Create and manage technical reports.
• Ensure compliance with IT policies and standards.
• Provide exceptional service and support to all staff members.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Network Security
• Cloud Services
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in IT project management: Knowledge of managing IT projects and timelines.
• Familiarity with ITIL frameworks: Experience with IT service management practices.

Benefits

• Comprehensive medical aid coverage
• Annual bonuses based on performance
• Employee training and mentorship programs
• Team-building and social events

Company Culture

• Continuous Improvement: We support continuous learning and offer opportunities for personal and professional growth.
• Respectful Environment: We believe in respect, understanding, and open communication among all team members.