General IT Technician

Job Description

Are you an IT enthusiast looking for a dynamic role? As a General IT Technician, you will be pivotal in maintaining our IT infrastructure, solving technical problems, and supporting our team in their daily operations. Your role will ensure everything runs smoothly, allowing us to focus on delivering top-notch services to our clients. If you have a proactive approach and a desire to learn, apply today!

Responsibilities

• Support the installation and setup of new IT equipment.
• Maintain systems performance and oversee IT security.
• Assist users with software issues and provide guidance on best practices.
• Perform diagnostics to resolve hardware and software faults.
• Document processes and service requests for better efficiency.
• Collaborate with other departments to provide seamless IT support.
• Test and evaluate new technologies.
• Keep logs of errors and issues for future reference.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Network Security
• Cloud Services
• Remote Support Tools

Soft Skills

• Customer Service
• Adaptability

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience in IT project management: Knowledge of managing IT projects and timelines.
• Familiarity with ITIL frameworks: Experience with IT service management practices.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and certification
• Work-life balance with flexible working hours
• Health and wellness programs

Company Culture

• Continuous Improvement: We support continuous learning and offer opportunities for personal and professional growth.
• Respectful Environment: We believe in respect, understanding, and open communication among all team members.