IT Support Technician

Job Description

Join our growing team as an IT Support Technician in Johannesburg, where you will play a key role in assisting our clients with technical issues and providing excellent customer service. This position offers an exciting opportunity to work with the latest technology and systems.

Responsibilities

• Respond to support requests in a timely and professional manner.
• Manage help desk tickets and prioritize issues based on urgency.
• Conduct regular system audits to ensure optimal performance.
• Assist in the development and implementation of IT policies.
• Collaborate with other IT team members to enhance service delivery.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in a related field is an advantage

Experience

• 3+ years of relevant IT experience.

Technical Skills

• Linux OS
• SQL Databases

Soft Skills

• Problem-solving
• Teamwork

Certifications

• ITIL Foundation Certificate
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Experience with IT remote support tools: Familiarity with remote desktop software and tools for IT support.
• Knowledge of IT security best practices: Understanding of basic IT security protocols and practices.

Benefits

• Competitive salary package
• Health insurance coverage
• Paid time off and holidays
• Opportunities for professional development

Company Culture

• Team Spirit: We believe in strong team dynamics and support each other in achieving our goals.
• Innovation Driven: Our culture encourages innovation and proactive thinking in solving IT challenges.
• Work-Life Balance: We promote a balanced lifestyle to ensure our employees thrive both professionally and personally.