IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our vibrant team in East London. In this role, you will be responsible for troubleshooting hardware and software issues, assisting users with technical support, and ensuring a smooth operation of IT systems. The ideal candidate will possess excellent problem-solving skills, a good understanding of network systems, and a passion for technology. Join us and be a vital part of our mission to provide excellent IT support.

Responsibilities

• Diagnose and resolve user technical problems swiftly.
• Maintain IT security protocols to protect company data.
• Document technical processes and provide feedback on user experience.
• Facilitate communication between users and IT team for larger issues.
• Actively participate in team meetings to improve support strategies.

Requirements

Education

• Diploma in IT or a related field
• Relevant certifications such as CompTIA A+ or similar preferred

Experience

• 2+ years of experience in technical support or help desk roles

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Customer Service
• Adaptability

Languages

• English: Fluent

Advantageous

• Basic knowledge of cloud technologies: Understanding of cloud services such as AWS or Azure.
• Experience with remote support tools: Familiarity with remote desktop applications for troubleshooting users.

Benefits

• Comprehensive health insurance
• Flexible scheduling with remote work options
• Employee training and certification programs
• End-of-year performance bonuses

Company Culture

• Innovation: We encourage innovative thinking and creativity in every aspect of our work.
• Work-Life Balance: We prioritize work-life balance, offering flexible hours to accommodate our staff's needs.
• Strong Community: Our company culture values community and collaboration, both internally and externally.