IT Support Technician

Job Description

Join our dedicated IT department as an IT Support Technician in Port Elizabeth. This role demands attention to detail and excellent communication skills. You will be the go-to support for technical queries, perform installations, and deliver top-notch service to our users. If you’re a tech-savvy person who enjoys helping others and solving problems, we want to hear from you.

Responsibilities

• Provide first and second-level technical support to users via phone, email, and onsite.
• Assist in the installation and configuration of hardware and software.
• Monitor system performance and troubleshoot issues to maintain optimal functionality.
• Document and maintain records of customer inquiries and resolved issues.
• Ensure IT equipment is securely configured and maintained according to company standards.
• Conduct training sessions for staff on new systems and software enhancements.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is an advantage

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows Operating Systems
• Networking
• Office Suites

Soft Skills

• Customer Service
• Analytical Thinking

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with IT ticketing systems: Familiarity with service desk management tools such as Jira or ServiceNow.
• Knowledge of cybersecurity practices: Experience implementing basic security measures within IT protocols.

Benefits

• Competitive salary and performance bonuses
• Medical aid contributions
• Annual leave and public holidays
• Training and upskilling opportunities

Company Culture

• Teamwork: Collaboration is key at Tech Solutions. We work together to achieve common goals.
• Innovation: We encourage innovative thinking and welcome suggestions for improvement.
• Flexibility: We understand the importance of work-life balance and offer flexible working conditions.