IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our dynamic team in Cape Town. The ideal candidate will be adept at troubleshooting hardware and software issues, ensuring our IT systems run smoothly and efficiently.

Responsibilities

• Respond promptly to incoming issues via phone, email, and in-person.
• Ensure timely and professional resolution of technical problems.
• Educate users on basic troubleshooting techniques and system functionalities.
• Support network infrastructure and peripheral devices.
• Assist in managing IT inventory and ticketing system.

Requirements

Education

• Diploma in IT or related field
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Experience

• 2+ years of experience in a technical support role

Technical Skills

• Windows OS
• Networking
• Hardware Repairs

Soft Skills

• Customer Service
• Problem-Solving

Advantageous

• Knowledge of cloud computing: Familiarity with cloud technologies and platforms like AWS or Azure.
• Experience with ticketing systems: Hands-on experience with platforms like Jira or ServiceNow.

Benefits

• Competitive salary package
• Health and dental insurance
• Paid time off and holidays
• Opportunity for professional development and certifications

Company Culture

• Team Collaboration: We believe in teamwork and collective problem-solving to achieve our goals.
• Innovation: We encourage creative thinking and innovative solutions in our IT environment.
• Continuous Improvement: We are committed to ongoing learning and adaptation to the tech landscape.