IT Support Technician

Job Description

Join our fast-paced environment as an IT Support Technician, where your skills in troubleshooting and system maintenance will help us achieve our IT goals. You will ensure that all technical issues are resolved promptly.

Responsibilities

• Provide first-level support for all IT-related issues.
• Diagnose and resolve hardware and software problems.
• Set up and configure new computer systems or peripherals.
• Assist with network administration and troubleshooting.
• Maintain documentation for processes and procedures.
• Manage user accounts and permissions.
• Help train staff on new technologies and software.
• Assist with the implementation of IT projects.
• Provide backup support for other IT staff as needed.
• Monitor systems performance and recommend upgrades.

Requirements

Education

• Diploma or Degree in Information Technology or related field

Experience

• 2+ years of experience in technical support or IT administration

Technical Skills

• Windows Server Administration
• Networking Knowledge
• Help Desk Software

Soft Skills

• Communication Skills
• Problem-solving Skills

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Experience with Linux systems: Knowledge in managing and troubleshooting Linux-based systems.
• Certification in ITIL Foundation: Basic certification in IT service management practices.

Benefits

• Comprehensive health care and benefits
• Generous leave policies
• Opportunities for professional development
• Company-sponsored training programs

Company Culture

• Teamwork: We prioritize collaboration and support to achieve our goals together.
• Innovation: We embrace new ideas and encourage creative thinking.
• Respect and Inclusivity: We value diversity and respect all individuals.