Call Out Operator

Job Description

The Call Out Operator is responsible for receiving and responding to incoming emergency calls, dispatching appropriate emergency services, and providing assistance and support to callers at all times.

Responsibilities

• Record detailed accounts of calls and responses for reporting purposes.
• Manage multiple calls efficiently while maintaining composure.
• Engage in regular training sessions to stay updated on emergency protocols.
• Actively participate in team meetings to discuss improvements to service delivery.

Requirements

Education

• Matric certificate or equivalent
• Certification in Customer Service or Call Center Management is a plus

Experience

• Minimum of 2 years in call center or emergency response roles

Technical Skills

• Disaster management protocols
• Basic IT skills

Soft Skills

• Strong multitasking abilities
• Empathy and compassion

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Training in psychological first aid: Ability to support callers emotionally during crises.
• Experience in customer service roles: Background in handling customer inquiries and providing solutions.

Benefits

• Comprehensive health coverage.
• Retirement savings plan with company contributions.
• Supportive work environment focused on employee wellness.
• Career advancement opportunities within the organization.

Company Culture

• Innovation Focus: We encourage creative solutions and proactive thinking in daily operations.
• Employee Recognition: We celebrate individual and team achievements to motivate and inspire.
• Work-Life Balance: We prioritize a healthy work-life balance for all employees.