IT Technician

Job Description

As an IT Technician at Tech Innovations Inc., you will play a crucial role in ensuring the effective operation of our IT systems across various departments. Your responsibilities will include installing, configuring, and maintaining hardware and software systems, as well as troubleshooting technical issues. This position requires a proactive approach and a strong commitment to customer service. You will work closely with our IT team to implement new technologies and improve existing processes.

Responsibilities

• Assist in managing servers and networks.
• Conduct regular security checks on the systems.
• Respond to technical support queries in a timely manner.
• Help develop and enforce IT policies and procedures.
• Stay up to date with new technology trends applicable to the organization.
• Participate in IT-related meetings and contribute ideas for improvements.

Requirements

Education

• National Diploma in IT or Computer Science
• Bachelor's degree in a relevant field is preferred

Experience

• 3-5 years of experience in a similar role

Technical Skills

• Cloud Services (AWS or Azure)
• ITIL Foundations Certification

Soft Skills

• Team Collaboration
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of scripting languages (PowerShell, Bash): Ability to write scripts for automating tasks and enhancing workflow.
• Experience with VoIP systems: Understanding of Voice over IP technology and configuration.

Benefits

• Comprehensive health insurance
• Retirement benefits with employer matching
• Paid training and skill development
• Flexible working hours and more

Company Culture

• Ongoing Learning: We value continuous learning with opportunities for professional and personal development.
• Flexibility: Work-life balance is important and we encourage flexible working arrangements.
• Supportive Environment: Create a supportive workspace where every employee has the tools and resources they need to succeed.