General IT Technician

Job Description

As a General IT Technician, you will play a vital role in ensuring user satisfaction through technical support and system maintenance in Port Elizabeth. Your expertise will contribute significantly to our operational success.

Responsibilities

• Diagnose and resolve hardware and software faults promptly.
• Work with external vendors and service providers as necessary.
• Participate in system upgrades, installations, and migrations.
• Conduct network and system monitoring and report on performance.
• Respond to service requests and prioritize tasks effectively.
• Ensure compliance with security measures and manage user permissions.
• Prepare reports on IT infrastructure health and issues.

Requirements

Education

• Degree in Computer Science or equivalent

Experience

• Experience in a similar role preferred

Technical Skills

• Hardware Maintenance
• Software Installation

Soft Skills

• Team Player
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in System Security: Understanding of cybersecurity principles and practices.
• Familiarity with ITIL Framework: Knowledge of IT Service Management principles.

Benefits

• Medical aid contributions
• Performance bonuses based on individual and company performance
• Professional development opportunities
• Flexible working arrangements

Company Culture

• Team Collaboration: We believe in a team-oriented approach where ideas and contributions are valued.
• Diversity and Inclusion: Our workplace is inclusive, celebrating diverse backgrounds and perspectives.
• Professional Growth: We provide resources and support for continuous learning and career advancement.