E-commerce Manager

Job Description

We're seeking a result-driven E-commerce Manager to oversee our online sales strategies and drive our digital marketing efforts in Durban. The ideal candidate will possess a strong understanding of e-commerce platforms, SEO principles, and customer engagement strategies.

Responsibilities

• Direct the overall e-commerce strategy and ensure alignment with business goals.
• Utilize SEO, SEM, and social media to enhance product visibility and sales.
• Monitor website performance and troubleshoot any issues that arise.
• Engage with customers through social media and email marketing campaigns.
• Coordinate with the design team to ensure appealing product displays.
• Manage inventory levels and optimize supply chain processes.
• Train and mentor junior staff on e-commerce best practices.
• Track customer behavior analytics to inform marketing strategies.
• Attend industry conferences and networking events to promote the brand.
• Develop and manage the e-commerce budget.

Advantageous

• Experience with customer relationship management (CRM) tools: Knowledge of tools such as HubSpot or Salesforce will be advantageous.
• Understanding of web development basics: Familiarity with HTML, CSS, and JavaScript can be a plus.

Benefits

• Competitive salary with performance bonuses
• Comprehensive health insurance
• Flexible work hours
• Opportunities for professional development

Company Culture

• Team Spirit: We believe in fostering a supportive and collaborative environment where every team member's voice matters.
• Innovation: We encourage creative and innovative solutions in our approach to e-commerce.
• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace for all employees.