IT Support Technician

Job Description

We are searching for an IT Support Technician who is enthusiastic about technology and possesses a strong problem-solving mindset. This role involves providing technical support to our diverse clientele, ensuring that all IT systems are running smoothly and efficiently.

Responsibilities

• Respond to and resolve technical issues reported by clients and staff.
• Configure and maintain workstations, laptops, and mobile devices.
• Ensure data backups and recovery processes are in place.
• Perform routine maintenance and upgrades to IT systems.
• Proactively monitor IT systems for issues.
• Assist in network setup and maintenance.
• Provide support for software installations and updates.
• Contribute to the development of user guides and documentation.

Requirements

Education

• Diploma or degree in Information Technology or related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2+ years of experience in IT support or technical assistance

Technical Skills

• Windows OS
• Networking
• Remote Support Tools
• Hardware Maintenance
• Technical Documentation

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with virtualization technologies: Knowledge of VMware or Hyper-V for managing virtual machines.
• Familiarity with cloud services (e.g., AWS, Azure): Experience in working with cloud computing platforms.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement benefits
• Flexible working hours
• Opportunities for professional development

Company Culture

• Innovation: We cultivate a culture of innovation and encourage our employees to share their ideas.
• Inclusivity: Our team values diversity and encourages contributions from every member.
• Continuous Learning: We believe in ongoing training and development for all employees.