IT Support Technician

Job Description

We are in search of a skilled IT Support Technician to assist in maintaining our IT infrastructure in Johannesburg. You will be responsible for resolving client issues, providing technical assistance, and enhancing the overall customer experience. Opportunities for professional development and growth within a supportive team await you.

Responsibilities

• Provide technical support to clients via phone, email, and in-person.
• Diagnose and resolve hardware and software issues on a variety of platforms.
• Maintain and monitor IT systems and networks to ensure optimal performance.
• Assist in the installation and configuration of computer systems and applications.
• Train users on new technologies and provide ongoing support.
• Keep records of customer interactions and technical issues.
• Collaborate with other IT staff to enhance service delivery.
• Participate in regular team meetings to review and improve support processes.

Requirements

Education

• Bachelor's degree in Information Technology or a related field
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Windows and MacOS
• Networking
• Remote Desktop Support

Soft Skills

• Customer Service
• Communication

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with IT ticketing systems: Familiarity with popular IT ticketing software to manage support requests.
• Familiarity with cloud services: Understanding of cloud platforms such as AWS or Azure is a plus.

Benefits

• Competitive salary and performance bonuses
• Medical aid and provident fund
• Opportunities for professional development and training
• Flexible work hours
• Employee wellness programs

Company Culture

• Teamwork: We believe in collaborating and supporting one another to achieve common goals.
• Innovation: We encourage creative thinking and innovative solutions in our work.
• Inclusion: Our workplace values diversity and is inclusive for all employees.