IT Operations Lead

Job Description

We are on the lookout for a proactive IT Operations Lead to spearhead our IT initiatives in Stellenbosch. In this position, you will work collaboratively with other departments to foster a culture of efficient technology use while mentoring your team in best practices.

Responsibilities

• Lead IT operations to optimize service delivery and operational efficiency.
• Act as a point of escalation for complex technical issues.
• Implement IT governance frameworks to ensure compliance with regulations.
• Conduct regular assessments of IT systems to identify areas for improvement.
• Facilitate training sessions to enhance team skills and knowledge.
• Collaborate with other departments to integrate technology into everyday processes.
• Manage disaster recovery operations and ensure business continuity.
• Evaluate emerging technologies and their potential impact on operations.
• Maintain documentation of systems, processes, and IT assets.
• Assist in developing strategic technology plans for future growth.

Requirements

Education

• Bachelor's degree in Information Systems or a related discipline
• Master's degree is a plus

Experience

• 5-7 years of experience in IT support and administration

Technical Skills

• Cloud Computing
• Database Management

Soft Skills

• Problem-solving
• Team Player

Certifications

• AWS Certified Solutions Architect
• Certified Information Systems Security Professional (CISSP)

Languages

• English: Fluent

Advantageous

• Knowledge of IT governance frameworks: Familiarity with frameworks like COBIT or ISO 27001 for governance and compliance.
• Experience with ServiceNow: Proficient in using ServiceNow for IT service management and automation.

Benefits

• Health, dental, and vision insurance
• Generous leave policy including time off for volunteering
• Employee assistance programs for personal and family support
• Performance-based bonuses
• Annual company retreats and team-building events

Company Culture

• Collaborative Environment: Our teams work collaboratively to drive success, share knowledge, and support each other in achieving common goals.
• Continuous Improvement: We believe in continuous improvement and encourage our teams to seek opportunities to learn and grow.
• Supportive Leadership: Our leadership team is dedicated to providing support and guidance to help our employees succeed.