IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in maintaining our IT infrastructure. This includes assisting users with hardware and software challenges, performing system troubleshooting, and ensuring efficient technology use throughout our East London operations.

Responsibilities

• Support users in VoIP phone setups and configurations.
• Assist the IT team in implementing new projects and initiatives.
• Conduct regular backups and data recovery procedures.
• Maintain an inventory of necessary IT supplies.
• Provide input on technology needs and potential upgrades.
• Ensure prompt communication regarding scheduled maintenance and outages.
• Participate in IT strategy meetings to discuss improvements.
• Assist in establishing IT policies and procedures.

Requirements

Education

• Diploma in IT or Computer Science
• Relevant certifications in IT support are a plus

Experience

• 3+ years in IT support or technical support roles

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Customer Service
• Teamwork

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• VoIP technology experience: Experience in managing VoIP systems will be a plus.
• Understanding of scripting languages: Basic knowledge of scripting languages like PowerShell or Python.

Benefits

• Full medical aid coverage
• Annual bonus based on performance
• Paid time off and sick leave
• Professional development opportunities

Company Culture

• Diversity: We celebrate diversity and are committed to creating an inclusive workplace.
• Flexibility: Our work culture supports flexibility to maintain work-life balance.
• Employee Recognition: We recognize and reward our employees' contributions to the company's success.