Help Desk Technician

Job Description

As a Help Desk Technician in Pretoria, you will be the first line of support for our clients, providing troubleshooting assistance and resolving technical issues. Your expertise will be essential in maintaining high client satisfaction levels and ensuring smooth IT operations.

Responsibilities

• Identify recurring technical issues and propose solutions.
• Ensure timely resolution of tickets within service level agreements (SLAs).
• Conduct follow-ups with users to confirm issues are resolved satisfactorily.
• Participate in team meetings to discuss challenges and share knowledge.
• Assist in IT projects and initiatives as required.

Requirements

Education

• National Diploma in IT or related field

Experience

• 3+ years in a help desk position

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Teamwork
• Adaptability

Certifications

• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Familiarity with SaaS applications: Understanding of Cloud Services and Software as a Service offerings.
• Experience with ticketing systems: Proficient in using software for tracking user support requests.

Benefits

• Health insurance options
• Free training and certifications
• Yearly performance bonuses
• Dynamic work environment

Company Culture

• Continuous Learning: We provide opportunities for continuous learning and enable employees to upskill.
• Transparency: We uphold a culture of transparency, where open communication is encouraged.
• Contribution to Community: We support community projects and encourage employees to get involved.