IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician! You will be the first point of contact for technical issues and will play a key role in maintaining our IT infrastructure. Strong problem-solving skills and a proactive approach to support are essential.

Responsibilities

• Monitor system performance and troubleshoot issues proactively.
• Assist in the maintenance of servers and network equipment.
• Identify recurring issues and work on long-term solutions.
• Collaborate on team projects to improve IT processes.
• Prepare regular reports on support metrics and issues.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in IT or Computer Science is preferable

Experience

• 3+ years of experience in IT support or similar role

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Interpersonal Skills
• Analytical Skills

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ticketing systems: Familiarity with systems like Jira or Zendesk.
• Knowledge of cybersecurity fundamentals: Understanding of basic cybersecurity measures and practices.

Benefits

• Comprehensive health benefits
• Retirement savings plan with contribution match
• Flexible working hours
• Employee training and certifications

Company Culture

• Innovation: We foster an environment where innovative ideas are welcomed and nurtured.
• Work-Life Balance: We support our employees in maintaining a healthy work-life balance.
• Respect and Integrity: We uphold a culture of respect and integrity in all interactions.