IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where your expertise in IT support will be critical in resolving technical issues for our clients. You will be responsible for conducting installations, managing user accounts, and providing user training. We're looking for someone who thrives in a fast-paced environment and has a passion for technology.

Responsibilities

• Provide technical support and assistance to end-users.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain IT equipment and software.
• Manage user accounts and permissions in system environments.
• Conduct training sessions for users on new systems and software.
• Assist in the implementation of IT projects and upgrades.
• Maintain an inventory of IT assets.
• Monitor system performance and implement improvements.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving

Languages

• English: Fluent

Advantageous

• ITIL Certification: Knowledge of ITIL principles for IT service management.
• Experience with VoIP systems: Experience working with Voice over IP telecommunication systems.

Benefits

• Health and wellness benefits
• Annual bonus based on performance
• Opportunities for career advancement
• Flexible working arrangements

Company Culture

• Team Collaboration: We promote a culture of collaboration and teamwork across all levels.
• Continuous Development: Strong emphasis on training and professional development for all employees.
• Innovative Environment: Encouraging a workplace where innovative ideas are valued and nurtured.