IT Support Technician

Job Description

Join our team as an IT Support Technician where you will play a key role in maintaining the day-to-day technical operations of our company. The right candidate will have a good understanding of networking, hardware troubleshooting, and excellent customer service skills.

Responsibilities

• Assist users with issues related to desktop applications and hardware.
• Monitor the performance and health of internal systems.
• Implement security protocols to safeguard IT assets.
• Manage user accounts and permissions in the company network.
• Participate in the setup of new IT operations as needed.
• Maintain a positive attitude and professional conduct in all interactions with staff.
• Stay updated on the latest industry trends and technologies.

Requirements

Education

• Diploma or Degree in IT or related field

Experience

• 2-3 years of experience in IT support.

Technical Skills

• Windows/Linux Operating Systems
• Networking
• Troubleshooting Skills

Soft Skills

• Communication
• Customer Service

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with customer support tickets: Familiarity with ticketing systems for tracking issues.
• Knowledge of IT security principles: Understanding of security best practices in an IT environment.

Benefits

• Competitive salary package
• Health insurance coverage
• Generous leave policies
• Opportunities for professional development

Company Culture

• Team Spirit: We promote a strong team culture and encourage collaboration.
• Learning and Growth: We value continuous learning and provide resources for development.
• Inclusivity: Diversity is celebrated, and all voices are valued.