IT Support Technician

Job Description

We are looking for an IT Support Technician to join our dynamic team in Cape Town. The ideal candidate will provide technical support, troubleshoot issues, and ensure optimal performance of IT systems. If you're passionate about technology and customer service, this role is perfect for you.

Responsibilities

• Assist with IT hardware setup and software configuration.
• Respond to user queries and technical support requests promptly.
• Maintain detailed records of support incidents and resolution procedures.
• Participate in IT projects and contribute to team objectives.
• Ensure compliance with IT policies and standards.
• Provide insights on improving IT support processes.

Requirements

Education

• Relevant technical certifications or diploma

Experience

• At least 2 years of experience in a technical support role

Technical Skills

• Remote Support Tools
• Device Support

Soft Skills

• Problem Solving
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in IT asset management: Ability to track and manage IT assets effectively.
• Knowledge of cybersecurity best practices: Understanding of security protocols and how to maintain system integrity.

Benefits

• Comprehensive medical aid
• Staff training and workshops
• Yearly performance bonuses
• Team-building activities

Company Culture

• Diversity and Inclusion: We embrace diversity and promote an inclusive workplace for all.
• Work-Life Balance: We encourage a healthy work-life balance and offer flexible working arrangements.
• Community Engagement: We are committed to giving back to the community through various outreach programs.