IT Support Technician

Job Description

Join us as an IT Support Technician where your primary responsibility will be to provide exceptional technical assistance to our users. You will troubleshoot a variety of IT-related issues, support network configurations, and maintain our computer systems. This is an excellent opportunity for individuals looking to advance their career in the IT domain.

Responsibilities

• Respond promptly to helpdesk inquiries.
• Manage user accounts and permissions.
• Perform regular maintenance on IT systems to prevent issues.
• Collaborate with other IT staff to improve service delivery.
• Ensure compliance with IT policies and procedures.
• Assist with backups and disaster recovery operations.

Requirements

Education

• Diploma in IT or a related field
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows Operating Systems
• Networking Fundamentals
• Customer Service
• Technical Troubleshooting

Soft Skills

• Communication
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Help Desk Software (e.g., Zendesk, ServiceNow): Familiarity with using help desk systems to track and manage support tickets.
• Knowledge of Cybersecurity Best Practices: Understanding of cybersecurity principles and best practices.

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance
• Paid time off and public holidays
• Continuous professional development opportunities

Company Culture

• Team Spirit: We place a strong emphasis on teamwork and supporting each other.
• Growth and Learning: We believe in continuous growth, both as a team and as individuals.
• Inclusivity: Our workplace is inclusive, embracing diversity in all forms.