Technical Writer

Job Description

Join our dynamic team as a Technical Writer in Bloemfontein. In this role, you will be responsible for creating clear, concise, and engaging documentation that supports our software solutions. You will collaborate with various stakeholders to gather requirements, ensure accuracy, and deliver high-quality content that enhances user experience.

Responsibilities

• Lead the creation of documentation standards and practices within the team.
• Outline and develop training materials for internal and external stakeholders.
• Engage with end-users to gather insights that improve the quality of documentation.
• Assist in developing templates and tools to streamline the documentation process.
• Manage multiple documentation projects simultaneously and meet tight deadlines.
• Provide training and support to new team members on documentation practices.

Requirements

Education

• Bachelor's degree in Communication, Journalism, or related field

Experience

• 3+ years of experience in a technical writing role or similar

Technical Skills

• API Documentation
• Markdown and HTML

Soft Skills

• Project Management
• Problem-solving

Languages

• English: Fluent

Advantageous

• Experience with video documentation: Familiarity with video creation for tutorials and user guides.
• Knowledge of software development processes: Understanding software development life cycle and methodologies.

Benefits

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Opportunities for professional development
• Bonus schemes based on performance

Company Culture

• Innovation: We embrace innovation, encouraging our team to think outside the box.
• Inclusivity: Diversity and inclusivity are core values that we uphold in our workplace.
• Employee Recognition: We celebrate achievements and recognize contributions of our team members.