IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in Johannesburg. You will be responsible for providing top-notch technical support to both internal teams and clients. Candidates should possess a thorough understanding of IT systems, hardware, and software troubleshooting.

Responsibilities

• Respond to help desk tickets and resolve user issues promptly.
• Configure and deploy new computer systems.
• Ensure all hardware and software are up to date.
• Manage inventory of IT equipment and supplies.
• Train users on new applications and technologies.
• Collaborate with other IT staff on projects.
• Prepare technical reports as needed.
• Participate in system upgrades and renewals.
• Enhance overall user experience through effective solutions.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in Computer Science is a plus

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows and Mac OS
• Networking
• Help Desk Software

Soft Skills

• Communication
• Problem-solving
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with remote desktop support tools: Knowledge of tools like TeamViewer or AnyDesk for remote troubleshooting.
• Understanding of cybersecurity principles: Basic knowledge of security practices in IT.

Benefits

• Medical aid and health cover
• Retirement fund with employer contributions
• Paid time off and sick leave
• Opportunities for continuous training

Company Culture

• Diversity and Inclusion: We celebrate diversity and create an inclusive culture that encourages varied perspectives and innovation.
• Collaboration: Working together is fundamental to our success. We believe in shared goals and teamwork.
• Continuous Improvement: We are dedicated to constant learning and growth, ensuring our team evolves with the technology.