IT Support Technician

Job Description

We're searching for an enthusiastic IT Support Technician to join our Cape Town team. In this role, you will provide hardware and software support to our clients, resolve technical issues, and ensure seamless IT operations. Must have a knack for troubleshooting and an eye for detail.

Responsibilities

• Assist with troubleshooting and resolving technical issues on-site and remotely.
• Install and update software applications as needed.
• Ensure regular backup and recovery of critical data.
• Address IT queries and provide solutions in a timely manner.
• Develop and maintain documentation for IT procedures and processes.
• Stay updated with the latest technology trends.

Requirements

Education

• Bachelor's degree in Computer Science or related field
• Relevant IT certifications are advantageous

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Linux OS
• Remote support tools

Soft Skills

• Analytical thinking
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with cloud technologies: Understanding cloud computing principles and services like AWS or Azure.
• Experience in a customer-facing role: Proven ability to communicate effectively with clients.

Benefits

• Comprehensive health and wellness packages.
• Generous leave policies.
• Professional development funding.
• Flexible working arrangements.

Company Culture

• Diversity and Inclusion: We celebrate diversity and foster an inclusive workplace.
• Respectful Communication: Effective communication and respect are foundational to our workplace culture.
• Employee Empowerment: Employees are empowered to take initiative and make decisions.