IT Support Technician

Job Description

As an IT Support Technician, you will provide essential support for hardware and software issues, assist with network problems, and guide users through technical challenges. This role offers a fantastic opportunity to grow within the IT sector while making a real impact on customer satisfaction.

Responsibilities

• Serve as the first point of contact for technical issues that arise.
• Troubleshoot and resolve hardware and software problems.
• Provide training to users for new systems and processes.
• Establish and enforce IT policies and procedures.
• Assist in the management of server systems and database maintenance.
• Carry out routine systems checks and audits.
• Research and recommend new technologies to improve support services.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 3+ years of hands-on experience in IT support

Technical Skills

• Linux Operating System
• Remote Desktop Support

Soft Skills

• Time Management
• Problem-Solving

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience in VoIP systems: Knowledge of Voice over IP technology and troubleshooting.
• Basic Programming Skills: Understanding of programming languages for automation tasks.

Benefits

• Medical aid with family options
• Generous leave policies
• Support for professional certifications
• Employee assistance programs

Company Culture

• Collaborative Spirit: Teamwork is vital; we work together to achieve common goals.
• Supportive Leadership: Our management is approachable and dedicated to the success of every team member.
• Customer-Centric Focus: Every team member plays a vital role in enhancing customer satisfaction.