IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining the IT infrastructure of our company. You will provide technical support to employees, troubleshoot hardware and software issues, and ensure that all IT systems run smoothly. Ideal candidates should possess strong problem-solving abilities and a proactive attitude to help users with their technical needs.

Responsibilities

• Respond quickly to user support requests via email and phone.
• Conduct troubleshooting of hardware failure and security breaches.
• Ensure all IT equipment is maintained to the company's standards.
• Support the roll-out of new software and updates.
• Manage inventory for IT-related equipment and report shortages.
• Assist in creating operational procedures for IT support.
• Deliver technical support training to new staff members.
• Document resolved issues for future reference.
• Maintain compliance with IT policies and procedures.
• Actively participate in team meetings and contribute ideas.

Requirements

Education

• Diploma in Information Technology or related field

Experience

• 1+ years of IT or customer support experience

Technical Skills

• Technical Support
• Software Installation

Soft Skills

• Customer Service
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of cybersecurity practices: Familiarity with security measures to protect IT resources.
• Experience with remote desktop tools: Ability to assist users with remote access issues.

Benefits

• Comprehensive health insurance
• Retirement fund contribution
• Telecommuting options available
• Professional development support

Company Culture

• Innovation: We foster an innovative atmosphere that encourages new ideas and approaches.
• Supportive Environment: Our culture is supportive, allowing each team member to thrive and excel.
• Community Engagement: We encourage our employees to engage with the local community through various initiatives.