IT Support Technician

Job Description

As an IT Support Technician, you will be responsible for providing first-line support to our staff, resolving technical issues, and ensuring all IT systems are fully operational. Ideal candidates will have a passion for technology and a strong desire to help others.

Responsibilities

• Respond promptly to IT support requests and issues.
• Assist with user account management including setup and access.
• Maintain inventory of IT hardware and software.
• Provide guidance to users on IT policies and procedures.
• Keep up to date with the latest technology trends and solutions.
• Assist in the implementation of IT projects and upgrades.

Requirements

Education

• Bachelor's degree in Information Technology, Computer Science or a related field

Experience

• 3+ years of hands-on IT support experience

Technical Skills

• Linux Operating Systems
• Active Directory

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Knowledge of cloud computing services like AWS or Azure.
• Project Management skills: Experience managing small IT projects from start to finish.

Benefits

• Comprehensive health and dental coverage
• Annual training budget for skill enhancement
• Employee wellness programs
• Paid time off and sick leave

Company Culture

• Innovative Spirit: We encourage innovative thinking and provide opportunities to work on cutting-edge technology.
• Strong Work-Life Balance: We understand the importance of work-life balance and support our employees in their personal initiatives.
• Empowerment: We empower our employees to take ownership of their work and contribute to the company’s success.