IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician in East London! You'll be tasked with managing IT support requests, providing solutions for hardware and software problems, and ensuring that our technology operates seamlessly. Your work will be crucial in creating a productive work environment for all employees.

Responsibilities

• Respond to help desk ticket requests in a timely manner.
• Conduct regular system checks and maintenance.
• Assist with network configuration and monitoring.
• Keep inventory of hardware and software assets.
• Provide support for mobile devices and remote access solutions.

Requirements

Education

• Relevant IT certifications an advantage

Experience

• At least 3 years of hands-on experience in IT support roles

Technical Skills

• Mac OS
• IT Security

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Server management experience: Experience in managing server environments and configurations.
• Familiarity with ITIL framework: Understanding of ITIL principles and best practices in IT service management.

Benefits

• Competitive salary with performance bonuses
• Health and wellness benefits
• Flexible working hours
• Professional development opportunities

Company Culture

• Teamwork: We believe in the power of collaboration and teamwork to achieve our goals.
• Continuous Improvement: Our culture promotes ongoing learning and improvement, encouraging innovation.