IT Support Technician

Job Description

Join our talented team as an IT Support Technician in Johannesburg. Your role will involve troubleshooting technical issues, providing exceptional customer support, and ensuring all IT systems run efficiently. If you have a passion for technology and helping others, we want to hear from you!

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Resolve hardware and software malfunctions, including troubleshooting.
• Assist with network and server maintenance and troubleshooting.
• Perform system installations and configuration.
• Create and manage user accounts and permissions.
• Stay updated with the latest IT trends and technologies.
• Work on special projects as needed to improve IT services.

Requirements

Education

• National Diploma in Information Technology or related field
• Bachelor's degree is preferred

Experience

• 2+ years of technical support experience

Technical Skills

• Windows and Linux OS
• Troubleshooting Software Issues

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certificate

Languages

• English: Fluent

Advantageous

• Understanding of ITIL Framework: Knowledge of IT service management and the ITIL framework.
• Familiarity with Mac OS: Experience working with Mac operating systems for tech support.

Benefits

• Comprehensive medical aid scheme
• Work-from-home options
• Training and certification opportunities
• Employee recognition programs

Company Culture

• Continuous Improvement: We are committed to continuous learning and development for all team members.
• Inclusivity: Our workplace is welcoming and respectful to all individuals.
• Fun Environment: We foster a fun and enjoyable work environment to keep our team motivated.