IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in ensuring the smooth operation of our IT services. You will be responsible for providing technical support, troubleshooting issues, and maintaining the IT infrastructure. Your expertise will help our team deliver outstanding service to our clients and ensure their systems run without a hitch.

Responsibilities

• Diagnose and resolve technical issues in a timely manner.
• Perform system backups and data recovery as necessary.
• Assist in implementing new IT policies and procedures.
• Collaborate with vendors for software and hardware repairs.
• Manage user accounts and permissions in various systems.
• Maintain an inventory of IT equipment and software licenses.
• Document technical processes and user guides.

Advantageous

• Certification in CompTIA Network+: Demonstrated knowledge of networking concepts through certification.
• Experience with Remote Desktop Services: Familiar with remote troubleshooting and support tools.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement fund contribution
• Professional development opportunities
• Flexible working hours

Company Culture

• Team Spirit: Our company thrives on collaboration and teamwork to achieve goals.
• Innovation: We encourage new ideas and solutions that drive the company forward.
• Diversity: We value diverse perspectives and foster an inclusive environment.