IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our team in Bloemfontein. The ideal candidate will provide first-level support to staff and clients, ensuring the smooth running of IT systems and resolving technical issues efficiently.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Diagnose and resolve hardware and software issues, providing a high level of customer service.
• Collaborate with other IT team members to improve service delivery.
• Ensure all IT support requests are logged and tracked in the helpdesk system.
• Maintain an inventory of IT equipment and software licenses.
• Participate in IT projects as necessary.

Requirements

Education

• Diploma or Bachelor's degree in Information Technology

Experience

• 2-3 years of hands-on IT support experience

Technical Skills

• Linux OS
• Remote Support Tools

Soft Skills

• Problem-solving
• Teamwork

Certifications

• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of VoIP systems: Experience with managing and troubleshooting VoIP communication systems.
• Certifications in specific software applications: Professional certifications in software used within the organization.

Benefits

• Comprehensive health and wellness programs
• Flexible work hours
• Employee discounts on products and services
• Support for continued education and certifications

Company Culture

• Professional Growth: We provide ongoing training and mentorship to help employees advance in their careers.
• Work-Life Balance: We prioritize work-life balance and offer flexible scheduling where possible.