IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Johannesburg. The ideal candidate will excel at troubleshooting technical issues, providing excellent customer support, and maintaining IT systems effectively.

Responsibilities

• Manage help desk tickets and prioritise user issues effectively.
• Conduct troubleshooting for network connectivity issues.
• Assist in the installation of new IT equipment as needed.
• Implement and support IT projects to enhance service quality.
• Provide guidance and assistance to junior IT staff.
• Ensure IT documentation is updated regularly.
• Facilitate IT training sessions for new employees.
• Contribute to team meetings and suggest process improvements.

Requirements

Education

• Degree in Computer Science or equivalent experience

Experience

• 3+ years of experience in IT support or technical roles

Technical Skills

• Troubleshooting skills
• ITIL Certification

Soft Skills

• Teamwork
• Time management

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Experience with security protocols and best practices.
• Experience in project management: Ability to manage small-scale IT projects.

Benefits

• Comprehensive medical aid coverage
• Annual leave and paid time off
• Supportive team environment
• Access to training and certification programs

Company Culture

• Continuous Improvement: We strive for continuous improvement and support staff in their development.
• Diversity and Inclusion: We are committed to creating a diverse workplace and welcome applicants from all backgrounds.
• Fun Workplace: We believe in fostering a fun and engaging work culture.