IT Support Technician

Job Description

Join us as an IT Support Technician where you will help maintain and troubleshoot IT infrastructure, ensuring smooth operations. Your expertise in technical support will play a vital role in our team's success and client satisfaction.

Responsibilities

• Respond to user inquiries and provide effective solutions in a timely manner.
• Manage IT inventory and keep track of IT equipment and software licenses.
• Collaborate with other IT professionals for seamless service delivery.
• Identify potential improvements in IT processes and systems.
• Track incidents and service requests through to resolution in ticketing systems.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree preferred

Experience

• 2-3 years of experience in IT support or technical support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Remote Support Tools

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Modern Desktop Administrator Associate

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Familiarity in troubleshooting and supporting Mac OS devices.
• Previous experience in a fast-paced environment: Experience in high-pressure IT support roles.

Benefits

• Competitive salary package
• Health and wellness benefits
• Paid time off and flexible working hours
• Opportunities for professional development

Company Culture

• Innovation: We encourage innovative thinking and creative solutions.
• Growth Opportunities: We prioritize personal and professional development for all employees.
• Team Collaboration: Our culture fosters teamwork and collaborative problem-solving.