IT Support Technician

Job Description

We're on the lookout for an IT Support Technician in Cape Town to join our dedicated team. This role involves troubleshooting hardware and software issues, providing user support, and maintaining systems to ensure maximum uptime and efficiency.

Responsibilities

• Provide remote and onsite support as needed for all IT systems.
• Perform regular maintenance and updates on all computers and software.
• Respond to technical emergencies and implement rapid recovery strategies.
• Assist with onboarding new staff by setting up their IT equipment.

Advantageous

• Experience with cloud platforms: Familiarity with AWS or Azure environments is beneficial.
• Knowledge of ITIL principles: Understanding of ITIL best practices for IT service management.

Benefits

• Competitive salary and performance bonuses
• Medical aid and retirement plan
• Flexible working hours
• Opportunities for professional development

Company Culture

• Innovative Environment: We embrace innovation and encourage our team to think outside the box.
• Supportive Team: Our team encourages each other and fosters a collaborative atmosphere.
• Growth and Learning: We provide ample opportunities for professional development and continuous learning.