IT Support Technician

Job Description

As an IT Support Technician at Tech Innovations Inc., you'll play a key role in providing technical support to our clients and internal teams. You'll troubleshoot hardware and software issues, maintain IT systems, and ensure smooth operations within the organisation. The ideal candidate should have strong customer service skills and a passion for technology.

Responsibilities

• Provide comprehensive IT support to all users.
• Assist in the setup and maintenance of IT infrastructure.
• Conduct regular system checks and audits.
• Collaborate with the IT team to improve support processes.
• Provide feedback on user experiences to enhance service quality.
• Manage IT inventory, including software licenses.
• Assist in the development of user training materials.
• Monitor and maintain security protocols.
• Participate in IT strategy planning and execution.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science
• ITIL certification is a plus

Experience

• 3+ years of experience in IT support or related roles

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Analytical Skills
• Empathy

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Administrator

Languages

• English: Fluent

Advantageous

• Familiarity with cloud services: Experience with cloud platforms like Azure or AWS.
• Knowledge in cybersecurity practices: Understanding of basic cybersecurity principles and practices.

Benefits

• Comprehensive health insurance
• Paid time off and sick leave
• Performance bonuses
• Training and advancement opportunities

Company Culture

• Customer Focus: We prioritise customer satisfaction and strive to exceed client expectations.
• Innovation-Driven: We support creative thinking and new ideas to improve our services and offerings.
• Work-Life Balance: We believe in providing a healthy work-life balance to ensure employee well-being.