IT Support Specialist

Job Description

We are in search of a proactive IT Support Specialist who can efficiently handle user requests and technical inquiries. Join us to maintain and enhance our IT support services while working closely with a talented team.

Responsibilities

• Troubleshoot network connectivity issues and resolve them efficiently.
• Assist users with email and application access troubles.
• Work with vendors for hardware and software support as needed.
• Prepare and maintain documentation of technical processes.
• Analyze system performance and provide recommendations.
• Support cybersecurity initiatives by adhering to policies and procedures.
• Help manage user accounts and permissions.

Requirements

Education

• Diploma in Information Technology or Software Engineering

Experience

• 3+ years of experience in an IT support role preferred

Technical Skills

• Linux OS
• Remote Desktop Tools

Soft Skills

• Team Player
• Adaptability

Certifications

• ITIL Foundation Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Sesotho: Conversational

Advantageous

• Knowledge of cloud services (AWS, Azure): Experience working with cloud service providers.
• Familiarity with VoIP systems: Basic understanding of Voice over IP communication systems.

Benefits

• Comprehensive health and wellness programs
• Generous leave policies
• Skill development workshops
• Supportive team culture

Company Culture

• Learning Environment: We encourage growth with training opportunities and mentoring.
• Inclusivity: We embrace diversity and create an inclusive work environment.